If you need a little help, please read our FAQ's.
But, if you still have a question you can contact us via hello@deidei.co.uk or Chat.
Shipping & Returns
We process all orders placed before 3PM GMT Monday-Friday within one business day (excluding bank holidays). Any orders placed after 3PM GMT Friday will be processed on the following Monday.
Good news, we ship internationally! We are working on bringing Deidei around the world, tag us @deidei.studio to let us know where you want us next. See more details on our shipping page.
We're sorry you didn't love your Deidei things. Please reach out to us hello@deidei.co.uk with your Order # (#DD) and the products you'd like to exchange/return, and we'll take care of the rest.
You have up to 14 days after you receive your order to send it back to us, provided we have the item in stock. All items returned in the same condition you received them this includes in their original packaging, unworn, unwashed and undamaged.
Refunds usually take 5-10 business days to appear on your statement.
We are sorry that your order did not live up to our usual standards. Please contact us immediately at hello@deidei.co.uk and we will do everything we can to make it right for you.
Product & Ethics
You can find out all about our products and their sizes on the individual product pages or our sizing page. But if you still feel unsure and need more help, drop us an email hello@deidei.co.uk or get in touch via Chat at the bottom of the page.
We make everything in limited collections to reduce waste, but if enough people email us hello@deidei.co.uk to let us know their favourite style has sold out. We might bring it back.
Yes, we work with a small factory in London to make all of our garments. See more on People.
You can find out all about our products and their care instructions on the individual product pages or get hints and tips on Restore. but if you still feel unsure and need more help, drop us an email hello@deidei.co.uk or get in touch via Chat at the bottom of the page.
Orders & Billing
Once an order has been placed, we are unable to cancel or amend your order before it is shipped.
Pay later in 3 will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Deidei and instalments 2 and 3 are scheduled 30 and 60 days later, respectively.
To use Pay later in 3 you must be at least 18. Whilst this option is widely promoted, Pay later in 3 is subject to your financial circumstances. When choosing Pay later in 3, our assessment will not affect your credit rating.
If you would wish to make a purchase with Klarna using Pay later in 3 interest-free instalments, you will need to provide your mobile phone number, email address, current billing address and a debit or credit card. The mobile number is required in case we need to reach you, all communications will be sent to your email address. It is very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.
Upon application, Klarna will perform soft searches with credit reference agencies to determine if you are eligible. Pay Later with Klarna credit agreements aren’t regulated by the FCA. This means any missed payments may affect your ability to get credit from Klarna and other lenders as Klarna may also report missed payments to credit reference agencies. 18+, UK residents only. Subject to status. Klarna's T&Cs apply. Find out more info on Klarna here.
Klarna are an independent payment provider and Deidei have no influence over whether your payment will be accepted or not. If you have any trouble placing an order with Pay Later in 3 with Klarna, please contact Klarna Customer Service.
Unfortunately, only one promotional code can be used per transaction and cannot be used in conjunction with another.
All sale items are excluded from qualifying for any online promotional codes and their associated discounts unless otherwise stated. Promo codes apply to full price products only.